{"id":82954,"date":"2025-11-25T11:31:24","date_gmt":"2025-11-25T09:31:24","guid":{"rendered":"https:\/\/gulftech-news.com\/en\/?p=82954"},"modified":"2025-11-25T11:31:26","modified_gmt":"2025-11-25T09:31:26","slug":"bmc-helix-a-leader-in-2025-enterprise-service-management-report-by-independent-research-firm","status":"publish","type":"post","link":"https:\/\/gulftech-news.com\/en\/2025\/11\/25\/bmc-helix-a-leader-in-2025-enterprise-service-management-report-by-independent-research-firm\/","title":{"rendered":"BMC Helix a Leader in 2025 Enterprise Service Management Report by Independent Research Firm"},"content":{"rendered":"\n
\"\"
Ryan Manning, chief product officer at BMC Helix<\/figcaption><\/figure>\n\n\n\n

BMC Helix<\/a><\/strong>, a global leader in software solutions that help the world\u2019s most forward-thinking IT organizations reset the economics of IT, has received the highest score possible for its Helix platform in 17 criteria, including vision, roadmap, innovation, process workflow and task management, infrastructure monitoring, agentic AI development and orchestration, and other criteria in The Forrester Wave\u2122\ufe0f: Enterprise Service Management Platforms, Q4 2025 report, released today.
A complimentary copy of the report can be accessed here.<\/p>\n\n\n\n


The enterprise service management market is being rapidly changed by AI. The Forrester ESM Wave report places BMC Helix among the leaders in their evaluation of enterprise service management providers, citing their focus on AI-powered service management, observability, and enterprise workflow solutions.<\/p>\n\n\n\n


\u201cBMC Helix envisions a clear future and is building the right tools on its roadmap to make it happen. Effective AI executive dashboards, unified employee experience, and a focus on the future of work demonstrate a vision that goes beyond simple AI integration,\u201d wrote Julie Mohr, principal analyst at Forrester and author of The Forrester Wave\u2122\ufe0f: Enterprise Service Management Platforms, Q4 2025 report.<\/p>\n\n\n\n

\u201cFor organizations seeking a unified, AI-driven platform to manage complex IT operations, BMC Helix offers powerful enterprise workflow and task management, monitoring, and proactive management.\u201d
\u201cBeing named a leader in this influential report isn\u2019t just recognition. For us, it\u2019s proof that playing it safe isn\u2019t in our DNA. <\/p>\n\n\n\n

We believe BMC Helix received the highest scores possible in the vision, innovation, and roadmap criteria because we refuse to follow trends\u2014we set them. Our mission is bold: to reset the economics of IT by delivering innovation and great experiences with the anti-platform for agentic AI in ServiceOps,\u201d said Ryan Manning, chief product officer at BMC Helix. “This is about more than business. It\u2019s about creating happiness, unleashing creativity, and redefining how people experience IT\u2014turning it from the department of \u2018No,\u2019 to the department of \u2018Let\u2019s go!\u2019 With our proven track record and early adoption of agentic AI, we’re rewriting the rules of IT.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

Ryan Manning, chief product officer at BMC Helix BMC Helix, a global leader in software solutions that help the world\u2019s most forward-thinking IT organizations reset the economics of IT, has received the highest score possible for its Helix platform in 17 criteria, including vision, roadmap, innovation, process workflow and task management, infrastructure monitoring, agentic AI …<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[4106],"class_list":["post-82954","post","type-post","status-publish","format-standard","hentry","category-news","tag-bmc-helix"],"yoast_head":"\nBMC Helix a Leader in 2025 Enterprise Service Management Report by Independent Research Firm - Gulf Tech News<\/title>\n<meta name=\"description\" content=\"BMC Helix a Leader in 2025 Enterprise Service Management Report by Independent Research Firm\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gulftech-news.com\/en\/2025\/11\/25\/bmc-helix-a-leader-in-2025-enterprise-service-management-report-by-independent-research-firm\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"BMC Helix a Leader in 2025 Enterprise Service Management Report by Independent Research Firm - 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