{"id":78082,"date":"2025-06-30T10:11:47","date_gmt":"2025-06-30T07:11:47","guid":{"rendered":"https:\/\/gulftech-news.com\/en\/?p=78082"},"modified":"2025-06-30T10:11:48","modified_gmt":"2025-06-30T07:11:48","slug":"arkan-powers-dhls-genesys-cloud-cx-rollout-across-the-middle-east-in-collaboration-with-british-telecom","status":"publish","type":"post","link":"https:\/\/gulftech-news.com\/en\/2025\/06\/30\/arkan-powers-dhls-genesys-cloud-cx-rollout-across-the-middle-east-in-collaboration-with-british-telecom\/","title":{"rendered":"Arkan Powers DHL\u2019s Genesys Cloud CX Rollout Across the Middle East in Collaboration with British Telecom"},"content":{"rendered":"\n

Kuwait, Qatar, and Jordan Go Live in Regional Customer Experience Transformation<\/strong><\/p>\n\n\n\n

Arkan Solutions<\/a> announced the successful go-live of its innovative PSTN integration service for DHL Express in Kuwait, Qatar, and Jordan, in collaboration with British Telecom (BT). Under a multi-country agreement, DHL is deploying Arkan Genesys Cloud Connect<\/em> to integrate local PSTN lines into the Genesys Cloud CX platform, which is globally managed by BT as DHL\u2019s Genesys partner.<\/p>\n\n\n\n

Following Egypt\u2019s initial rollout in 2024, these latest deployments mark a major step forward in DHL\u2019s regional digital transformation initiative across the Middle East.<\/p>\n\n\n\n

Arkan Genesys Cloud Connect is a secure, fully managed PSTN integration solution that bridges local telecom infrastructure with Genesys Cloud CX. <\/p>\n\n\n\n

By leveraging Arkan\u2019s carrier-grade SBCaaS (Session Border Controller as a Service) and global telecom interconnections, the solution ensures regulatory compliance, high availability, and premium voice quality across complex markets.<\/p>\n\n\n\n

\u201cWe are proud to expand our partnership with BT and DHL as three more countries go live,\u201d said Hussam Fawzy, Chairman of Arkan Solutions. \u201cKuwait, Qatar, and Jordan represent a significant milestone in enabling DHL\u2019s cloud-first contact center strategy across the region.\u201d<\/p>\n\n\n\n

BT is managing the global Genesys Cloud CX deployment, while Arkan is providing PSTN integration and voice services tailored to each Middle Eastern market. The agreement encompasses most DHL Express countries in the region, with more go-lives scheduled for 2025.<\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Kuwait, Qatar, and Jordan Go Live in Regional Customer Experience Transformation Arkan Solutions announced the successful go-live of its innovative PSTN integration service for DHL Express in Kuwait, Qatar, and Jordan, in collaboration with British Telecom (BT). Under a multi-country agreement, DHL is deploying Arkan Genesys Cloud Connect to integrate local PSTN lines into the …<\/p>\n","protected":false},"author":2,"featured_media":78083,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[3029,3032,3031,3030],"class_list":["post-78082","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-arkan","tag-british-telecom","tag-cloud-cx","tag-dhls"],"yoast_head":"\nArkan Powers DHL\u2019s Genesys Cloud CX Rollout Across the Middle East in Collaboration with British Telecom - Gulf Tech News<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gulftech-news.com\/en\/2025\/06\/30\/arkan-powers-dhls-genesys-cloud-cx-rollout-across-the-middle-east-in-collaboration-with-british-telecom\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Arkan Powers DHL\u2019s Genesys Cloud CX Rollout Across the Middle East in Collaboration with British Telecom - Gulf Tech News\" \/>\n<meta property=\"og:description\" content=\"Kuwait, Qatar, and Jordan Go Live in Regional Customer Experience Transformation Arkan Solutions announced the successful go-live of its innovative PSTN integration service for DHL Express in Kuwait, Qatar, and Jordan, in collaboration with British Telecom (BT). Under a multi-country agreement, DHL is deploying Arkan Genesys Cloud Connect to integrate local PSTN lines into the …\" \/>\n<meta property=\"og:url\" content=\"https:\/\/gulftech-news.com\/en\/2025\/06\/30\/arkan-powers-dhls-genesys-cloud-cx-rollout-across-the-middle-east-in-collaboration-with-british-telecom\/\" \/>\n<meta property=\"og:site_name\" content=\"Gulf Tech News\" \/>\n<meta property=\"article:published_time\" content=\"2025-06-30T07:11:47+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-30T07:11:48+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/gulftech-news.com\/en\/wp-content\/uploads\/2025\/06\/Arkan-x-DHL-English.jpg?v=1751267489\" \/>\n\t<meta property=\"og:image:width\" content=\"1727\" \/>\n\t<meta property=\"og:image:height\" content=\"968\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"bessan helmi\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"bessan helmi\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/gulftech-news.com\/en\/2025\/06\/30\/arkan-powers-dhls-genesys-cloud-cx-rollout-across-the-middle-east-in-collaboration-with-british-telecom\/\",\"url\":\"https:\/\/gulftech-news.com\/en\/2025\/06\/30\/arkan-powers-dhls-genesys-cloud-cx-rollout-across-the-middle-east-in-collaboration-with-british-telecom\/\",\"name\":\"Arkan Powers DHL\u2019s Genesys Cloud CX Rollout Across the Middle East in Collaboration with British Telecom - 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