{"id":75701,"date":"2025-03-20T13:22:53","date_gmt":"2025-03-20T11:22:53","guid":{"rendered":"https:\/\/gulftech-news.com\/en\/?p=75701"},"modified":"2025-03-20T13:22:54","modified_gmt":"2025-03-20T11:22:54","slug":"cmc-networks-cuts-mean-time-to-repair-by-38-across-africa-and-the-middle-east-with-aiops","status":"publish","type":"post","link":"https:\/\/gulftech-news.com\/en\/2025\/03\/20\/cmc-networks-cuts-mean-time-to-repair-by-38-across-africa-and-the-middle-east-with-aiops\/","title":{"rendered":"CMC Networks Cuts Mean Time to Repair by 38% Across Africa and the Middle East with AIOps"},"content":{"rendered":"\n<p><em><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">The operations team deployed AI to visualise, troubleshoot, and rapidly resolve networking issues in 62 MEA countries to optimise service experience<\/mark><\/strong><\/em><\/p>\n\n\n\n<p>CMC Networks, a global Tier-1 service provider, has achieved a 38% reduction in Mean Time to Repair (MTTR) by deploying artificial intelligence (AI) across its Africa and Middle East operations. The result has been fewer network service incidents, faster resolutions, and proactive problem prevention, enabling optimised customer experiences in some of the most challenging markets in the world.\u00a0<\/p>\n\n\n\n<p>The operations team deployed&nbsp;Big Panda\u2019s AI-powered ITOps and incident management platform, and NetBrain\u2019s predictive insights and real-time incident resolution solution. Big Panda\u2019s intelligent event correlation and automation reduce alert noise, enabling faster root cause analysis and proactive incident management. NetBrain\u2019s dynamic network mapping and automated diagnostics enable the operations team to visualise, troubleshoot, and resolve issues before they impact end users.&nbsp;<\/p>\n\n\n\n<p>\u201cAI has enabled the operations team to automate processes and move with greater speed and agility when troubleshooting networking issues. By reducing MTTR by 38%, we\u2019re showing that Africa is not playing catch-up in AI and digital innovation,\u201d said Paolo Gambini, Chief Revenue Officer at CMC Networks. \u201cAny customer can land and expand in Africa and the Middle East with comprehensive AI-enabled infrastructure underpinned with over three decades of experience.\u201d&nbsp;<\/p>\n\n\n\n<p>Customers benefit from&nbsp;a smarter, self-optimising network that ensures networks stay agile, intelligent, and always on.&nbsp;AIOps has improved customer experience with 74% faster issue resolution and far fewer service disruptions.&nbsp;&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><em>Intelligent Automation<\/em><\/strong>: AI-driven automation handles routine network tasks and first-level incident response instantly and consistently, eliminating human error.\u00a0<\/li>\n\n\n\n<li><strong><em>Predictive Insights:<\/em><\/strong>\u00a0Machine learning analyses patterns and trends across the network to predict potential issues before they happen. The network essentially heals itself proactively, which means consistent performance and reliability.\u00a0<\/li>\n\n\n\n<li><strong><em>Incident Reduction<\/em><\/strong>: By identifying and fixing early warning signs, the operations team drastically reduce outages and downtime. Fewer incidents mean a more stable, reliable network for customers.<\/li>\n\n\n\n<li><strong><em>Rapid Root-Cause Analysis:<\/em><\/strong>\u00a0When issues do arise, advanced event correlation and AI-powered diagnostics pinpoint the exact root cause within minutes.<\/li>\n<\/ul>\n\n\n\n<p>\u201cAIOps with intelligent event correlation have dramatically improved our customers\u2019 experiences, ensuring reduced downtime, faster response times, and greater service reliability by slashing MTTR by 38%,\u201d said Charles Kuppusamy, Chief Operations Officer at CMC Networks.&nbsp;<\/p>\n\n\n\n<p>AIOps have been deployed across 62 countries in Africa and the Middle East. When a customer chooses CMC Networks, they gain immediate access to AI-enabled digital infrastructure delivered with proven service and service support that combines world-class technologies with local knowledge and delivery.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The operations team deployed AI to visualise, troubleshoot, and rapidly resolve networking issues in 62 MEA countries to optimise service experience CMC Networks, a global Tier-1 service provider, has achieved a 38% reduction in Mean Time to Repair (MTTR) by deploying artificial intelligence (AI) across its Africa and Middle East operations. The result has been &hellip;<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[227,688],"class_list":["post-75701","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-ai","tag-cmc-networks"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>CMC Networks Cuts Mean Time to Repair by 38% Across Africa and the Middle East with AIOps - Gulf Tech News<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gulftech-news.com\/en\/2025\/03\/20\/cmc-networks-cuts-mean-time-to-repair-by-38-across-africa-and-the-middle-east-with-aiops\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CMC Networks Cuts Mean Time to Repair by 38% Across Africa and the Middle East with AIOps - Gulf Tech News\" \/>\n<meta property=\"og:description\" content=\"The operations team deployed AI to visualise, troubleshoot, and rapidly resolve networking issues in 62 MEA countries to optimise service experience CMC Networks, a global Tier-1 service provider, has achieved a 38% reduction in Mean Time to Repair (MTTR) by deploying artificial intelligence (AI) across its Africa and Middle East operations. The result has been &hellip;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/gulftech-news.com\/en\/2025\/03\/20\/cmc-networks-cuts-mean-time-to-repair-by-38-across-africa-and-the-middle-east-with-aiops\/\" \/>\n<meta property=\"og:site_name\" content=\"Gulf Tech News\" \/>\n<meta property=\"article:published_time\" content=\"2025-03-20T11:22:53+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-20T11:22:54+00:00\" \/>\n<meta name=\"author\" content=\"bessan helmi\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"bessan helmi\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/gulftech-news.com\/en\/2025\/03\/20\/cmc-networks-cuts-mean-time-to-repair-by-38-across-africa-and-the-middle-east-with-aiops\/\",\"url\":\"https:\/\/gulftech-news.com\/en\/2025\/03\/20\/cmc-networks-cuts-mean-time-to-repair-by-38-across-africa-and-the-middle-east-with-aiops\/\",\"name\":\"CMC Networks Cuts Mean Time to Repair by 38% Across Africa and the Middle East with AIOps - Gulf Tech News\",\"isPartOf\":{\"@id\":\"https:\/\/gulftech-news.com\/en\/#website\"},\"datePublished\":\"2025-03-20T11:22:53+00:00\",\"dateModified\":\"2025-03-20T11:22:54+00:00\",\"author\":{\"@id\":\"https:\/\/gulftech-news.com\/en\/#\/schema\/person\/c033626e357b2f7e127eac0570ddc05c\"},\"breadcrumb\":{\"@id\":\"https:\/\/gulftech-news.com\/en\/2025\/03\/20\/cmc-networks-cuts-mean-time-to-repair-by-38-across-africa-and-the-middle-east-with-aiops\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/gulftech-news.com\/en\/2025\/03\/20\/cmc-networks-cuts-mean-time-to-repair-by-38-across-africa-and-the-middle-east-with-aiops\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/gulftech-news.com\/en\/2025\/03\/20\/cmc-networks-cuts-mean-time-to-repair-by-38-across-africa-and-the-middle-east-with-aiops\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/gulftech-news.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"CMC Networks Cuts Mean Time to Repair by 38% Across Africa and the Middle East with AIOps\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/gulftech-news.com\/en\/#website\",\"url\":\"https:\/\/gulftech-news.com\/en\/\",\"name\":\"Gulf Tech News\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/gulftech-news.com\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/gulftech-news.com\/en\/#\/schema\/person\/c033626e357b2f7e127eac0570ddc05c\",\"name\":\"bessan helmi\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/gulftech-news.com\/en\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/bb1e09a6f094e0fa605073926f8ad9eb228a8b0aacd381fda782c562612428cf?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/bb1e09a6f094e0fa605073926f8ad9eb228a8b0aacd381fda782c562612428cf?s=96&d=mm&r=g\",\"caption\":\"bessan helmi\"},\"url\":\"https:\/\/gulftech-news.com\/en\/author\/bessan-helmi\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"CMC Networks Cuts Mean Time to Repair by 38% Across Africa and the Middle East with AIOps - Gulf Tech News","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/gulftech-news.com\/en\/2025\/03\/20\/cmc-networks-cuts-mean-time-to-repair-by-38-across-africa-and-the-middle-east-with-aiops\/","og_locale":"en_US","og_type":"article","og_title":"CMC Networks Cuts Mean Time to Repair by 38% Across Africa and the Middle East with AIOps - Gulf Tech News","og_description":"The operations team deployed AI to visualise, troubleshoot, and rapidly resolve networking issues in 62 MEA countries to optimise service experience CMC Networks, a global Tier-1 service provider, has achieved a 38% reduction in Mean Time to Repair (MTTR) by deploying artificial intelligence (AI) across its Africa and Middle East operations. The result has been &hellip;","og_url":"https:\/\/gulftech-news.com\/en\/2025\/03\/20\/cmc-networks-cuts-mean-time-to-repair-by-38-across-africa-and-the-middle-east-with-aiops\/","og_site_name":"Gulf Tech News","article_published_time":"2025-03-20T11:22:53+00:00","article_modified_time":"2025-03-20T11:22:54+00:00","author":"bessan helmi","twitter_card":"summary_large_image","twitter_misc":{"Written by":"bessan helmi","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/gulftech-news.com\/en\/2025\/03\/20\/cmc-networks-cuts-mean-time-to-repair-by-38-across-africa-and-the-middle-east-with-aiops\/","url":"https:\/\/gulftech-news.com\/en\/2025\/03\/20\/cmc-networks-cuts-mean-time-to-repair-by-38-across-africa-and-the-middle-east-with-aiops\/","name":"CMC Networks Cuts Mean Time to Repair by 38% Across Africa and the Middle East with AIOps - Gulf Tech News","isPartOf":{"@id":"https:\/\/gulftech-news.com\/en\/#website"},"datePublished":"2025-03-20T11:22:53+00:00","dateModified":"2025-03-20T11:22:54+00:00","author":{"@id":"https:\/\/gulftech-news.com\/en\/#\/schema\/person\/c033626e357b2f7e127eac0570ddc05c"},"breadcrumb":{"@id":"https:\/\/gulftech-news.com\/en\/2025\/03\/20\/cmc-networks-cuts-mean-time-to-repair-by-38-across-africa-and-the-middle-east-with-aiops\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/gulftech-news.com\/en\/2025\/03\/20\/cmc-networks-cuts-mean-time-to-repair-by-38-across-africa-and-the-middle-east-with-aiops\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/gulftech-news.com\/en\/2025\/03\/20\/cmc-networks-cuts-mean-time-to-repair-by-38-across-africa-and-the-middle-east-with-aiops\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/gulftech-news.com\/en\/"},{"@type":"ListItem","position":2,"name":"CMC Networks Cuts Mean Time to Repair by 38% Across Africa and the Middle East with AIOps"}]},{"@type":"WebSite","@id":"https:\/\/gulftech-news.com\/en\/#website","url":"https:\/\/gulftech-news.com\/en\/","name":"Gulf Tech News","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/gulftech-news.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/gulftech-news.com\/en\/#\/schema\/person\/c033626e357b2f7e127eac0570ddc05c","name":"bessan helmi","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/gulftech-news.com\/en\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/bb1e09a6f094e0fa605073926f8ad9eb228a8b0aacd381fda782c562612428cf?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/bb1e09a6f094e0fa605073926f8ad9eb228a8b0aacd381fda782c562612428cf?s=96&d=mm&r=g","caption":"bessan helmi"},"url":"https:\/\/gulftech-news.com\/en\/author\/bessan-helmi\/"}]}},"_links":{"self":[{"href":"https:\/\/gulftech-news.com\/en\/wp-json\/wp\/v2\/posts\/75701","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gulftech-news.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gulftech-news.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gulftech-news.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/gulftech-news.com\/en\/wp-json\/wp\/v2\/comments?post=75701"}],"version-history":[{"count":1,"href":"https:\/\/gulftech-news.com\/en\/wp-json\/wp\/v2\/posts\/75701\/revisions"}],"predecessor-version":[{"id":75702,"href":"https:\/\/gulftech-news.com\/en\/wp-json\/wp\/v2\/posts\/75701\/revisions\/75702"}],"wp:attachment":[{"href":"https:\/\/gulftech-news.com\/en\/wp-json\/wp\/v2\/media?parent=75701"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gulftech-news.com\/en\/wp-json\/wp\/v2\/categories?post=75701"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gulftech-news.com\/en\/wp-json\/wp\/v2\/tags?post=75701"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}