{"id":70543,"date":"2025-02-06T10:59:43","date_gmt":"2025-02-06T08:59:43","guid":{"rendered":"https:\/\/gulftech-news.com\/en\/?p=70543"},"modified":"2025-02-06T10:59:45","modified_gmt":"2025-02-06T08:59:45","slug":"infobip-and-lucidya-partner-to-transform-customer-experience-in-the-middle-east","status":"publish","type":"post","link":"https:\/\/gulftech-news.com\/en\/2025\/02\/06\/infobip-and-lucidya-partner-to-transform-customer-experience-in-the-middle-east\/","title":{"rendered":"Infobip and Lucidya partner to transform customer experience in the Middle East"},"content":{"rendered":"\n<p><em><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">Unlocking the future of personalized customer interactions with AI-driven solutions and advanced communication APIs<\/mark><\/strong><\/em><\/p>\n\n\n\n<p><strong><a href=\"https:\/\/www.infobip.com\/\">Infobip<\/a><\/strong>, a global cloud communications platform, and Lucidya, a leader in AI-powered customer intelligence and engagement, announced a strategic partnership to elevate customer experience across the Middle East. <\/p>\n\n\n\n<p>This collaboration will enable businesses to create more personalized and seamless interactions, enhancing customer engagement and brand loyalty in an increasingly competitive market.<\/p>\n\n\n\n<p>The integration of Lucidya&#8217;s customer engagement and data analytics capabilities into Infobip&#8217;s platform will allow businesses to leverage AI-driven social listening insights for personalized, multi-channel engagement. This partnership aims to enhance customer support, marketing effectiveness, and overall customer experience.<\/p>\n\n\n\n<p><strong>Zeid Shubailat, Director at Infobip, said: <\/strong><em>\u201c<\/em><em>This strategic partnership with Lucidya allows us to enhance our multi-channel communication capabilities by integrating their powerful social listening and AI-driven customer insights from social media channels. Jointly, we empower businesses to engage with their customers with more personalized, data-driven experiences, creating stronger connections and driving better outcomes across the customer journey to meet a wide range of customer needs.\u201d<\/em><\/p>\n\n\n\n<p>Some of the benefits of this strategic partnership include:<\/p>\n\n\n\n<p>\u25cf&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Advanced AI-driven solutions for detailed customer intelligence and analysis<\/p>\n\n\n\n<p>\u25cf&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Seamless integration of communication products and services for enhanced customer interactions<\/p>\n\n\n\n<p>\u25cf&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Personalized engagement through innovative messaging channels&nbsp;&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<p><strong>Ziyad Bin Sulaiman, Business Development Director at Lucidya, said<\/strong>: &#8220;<em>Our partnership with Infobip represents a significant step forward in our mission to provide businesses with the tools they need to foster meaningful and personalized customer experiences<\/em>. <\/p>\n\n\n\n<p><em>By leveraging Infobip&#8217;s cutting-edge communication technology, we&#8217;re confident that our clients will see a significant improvement in customer satisfaction and loyalty<\/em>.&#8221;<\/p>\n\n\n\n<p>This collaboration marks a significant step forward in providing businesses with the tools they need to foster meaningful and personalized customer experiences in the Middle East region.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Unlocking the future of personalized customer interactions with AI-driven solutions and advanced communication APIs Infobip, a global cloud communications platform, and Lucidya, a leader in AI-powered customer intelligence and engagement, announced a strategic partnership to elevate customer experience across the Middle East. This collaboration will enable businesses to create more personalized and seamless interactions, enhancing &hellip;<\/p>\n","protected":false},"author":2,"featured_media":70544,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[1153,1528,1529],"class_list":["post-70543","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-infobip","tag-lucidya","tag-transform-customer-experience"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Infobip and Lucidya partner to transform customer experience in the Middle East - Gulf Tech News<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gulftech-news.com\/en\/2025\/02\/06\/infobip-and-lucidya-partner-to-transform-customer-experience-in-the-middle-east\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Infobip and Lucidya partner to transform customer experience in the Middle East - Gulf Tech News\" \/>\n<meta property=\"og:description\" content=\"Unlocking the future of personalized customer interactions with AI-driven solutions and advanced communication APIs Infobip, a global cloud communications platform, and Lucidya, a leader in AI-powered customer intelligence and engagement, announced a strategic partnership to elevate customer experience across the Middle East. 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