{"id":66542,"date":"2024-09-12T15:37:34","date_gmt":"2024-09-12T12:37:34","guid":{"rendered":"https:\/\/gulftech-news.com\/en\/?p=66542"},"modified":"2025-04-13T10:35:15","modified_gmt":"2025-04-13T08:35:15","slug":"avaya-to-showcase-vision-for-human-ai-collaboration-at-gitex-global-2024","status":"publish","type":"post","link":"https:\/\/gulftech-news.com\/en\/2024\/09\/12\/avaya-to-showcase-vision-for-human-ai-collaboration-at-gitex-global-2024\/","title":{"rendered":"Avaya to Showcase Vision for Human-AI Collaboration at GITEX Global 2024"},"content":{"rendered":"\n<p><a href=\"https:\/\/www.avaya.com\/en\/\">Avaya<\/a>, a global leader in enterprise CX, today announced its participation at the 2024 edition of <a href=\"https:\/\/events.avaya.com\/intl-ev-gitex?CTA=24CLD-EMEA-GTX-EM&amp;TAC=24CLD-EMEA-SIGN-EM\">GITEX Global<\/a>, where the company will showcase a vision for the future in which human and artificial intelligence (AI) collaboration redefines the landscape of customer experience (CX).<\/p>\n\n\n\n<p><a href=\"https:\/\/events.avaya.com\/intl-ev-gitex?CTA=24CLD-EMEA-GTX-EM&amp;TAC=24CLD-EMEA-SIGN-EM\">Avaya\u2019s major presence at GITEX Global<\/a> will highlight a range of technology demonstrations seamlessly integrating AI into every facet of customer interaction, transforming traditional contact centers into dynamic experience centers.<\/p>\n\n\n\n<p> These capabilities are delivered through a roadmap for modernizing contact centers without the disruption associated with full cloud migration, and will empower agents to deliver personalized, efficient, and memorable customer journeys.<\/p>\n\n\n\n<p>\u201cWe\u2019re commited to extending our leadership in the enterprise CX sphere through the intelligent integration of AI capabilities and the human experience,\u201d said Cameron Thomson, GVP \u2013 Europe, Middle East and Africa, Avaya. <\/p>\n\n\n\n<p>\u201cThe advanced solutions we\u2019re demonstrating at GITEX drive predictive analytics, personalized service delivery, and real-time customer journey adjustments, enabling large enterprises and public sector organizations to not only meet evolving customer expectations but set new benchmarks for exceptional customer experiences powered by AI.\u201d<\/p>\n\n\n\n<p>At GITEX Global 2024, Avaya will showcase solutions that help organizations to unify customer interactions across all channels, enhance the usability of AI-based tools, optimize operations, and more easily orchestrate customer journeys. \u200b<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Unified Interactions: <\/strong>By integrating voice, email, chat, and social media into a cohesive conversation, the Avaya solutions on display can reduce customer effort and enhance satisfaction, providing a consistent and coherent experience at every touchpoint.<br><br><\/li>\n\n\n\n<li><strong>Enhanced Connectivity: <\/strong>The AI-powered virtual assistants, chatbots, and automated workflows that Avaya will showcase work alongside human agents to handle repetitive tasks, allowing agents to focus on complex issues requiring empathy and nuanced understanding. This symbiotic relationship boosts efficiency and accuracy in customer service.<br><br><\/li>\n\n\n\n<li>\u200b<strong>Optimized Operations: <\/strong>The solutions demonstrated by Avaya highlight an AI framework that includes capabilities such as AI-powered agent assistance and journey orchestration, which can enhance real-time decision-making and service efficiency. By handling routine tasks, these AI-powered solutions significantly reduce post-call work and improve overall service delivery.\u200b<br><br><\/li>\n\n\n\n<li><strong>Orchestrated Workflows: <\/strong>The tools being highlighted for customer journey orchestration, proactive customer care, and integrated service channels enable organizations to anticipate customer needs, resolve issues proactively, and deliver personalized experiences that drive loyalty and satisfaction.\u200b<\/li>\n<\/ul>\n\n\n\n<p>All of these capabilities combine to highlight the power of the <a href=\"https:\/\/www.avaya.com\/en\/products\/experience-platform\/\">Avaya Experience Platform<sup>TM<\/sup><\/a>, Avaya\u2019s robust and comprehensive CX platform, which empowers enterprises to maintain their core capabilities while evolving through flexible innovation paths, including on-premises, private cloud, public cloud, or hybrid deployment models.<\/p>\n\n\n\n<p>At GITEX Global, Avaya will demonstrate its ability to offer flexible integration options and enable customers to leverage third-party solutions through APIs and SDKs, delivering superior outcomes while providing the freedom to innovate and customize their experience.<\/p>\n\n\n\n<p>Avaya will also host a number of their global technology partners and customers at GITEX, highlighting the breadth and depth of its ecosystem to elevate employee and customer experiences with AI. Avaya\u2019s presence at GITEX Global will come in partnership with <a href=\"https:\/\/www.sestek.com\/\">Sestek<\/a> as well as additional technology partners.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Avaya, a global leader in enterprise CX, today announced its participation at the 2024 edition of GITEX Global, where the company will showcase a vision for the future in which human and artificial intelligence (AI) collaboration redefines the landscape of customer experience (CX). Avaya\u2019s major presence at GITEX Global will highlight a range of technology &hellip;<\/p>\n","protected":false},"author":2,"featured_media":66543,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-66542","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Avaya to Showcase Vision for Human-AI Collaboration at GITEX Global 2024 - Gulf Tech News<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gulftech-news.com\/en\/2024\/09\/12\/avaya-to-showcase-vision-for-human-ai-collaboration-at-gitex-global-2024\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Avaya to Showcase Vision for Human-AI Collaboration at GITEX Global 2024 - Gulf Tech News\" \/>\n<meta property=\"og:description\" content=\"Avaya, a global leader in enterprise CX, today announced its participation at the 2024 edition of GITEX Global, where the company will showcase a vision for the future in which human and artificial intelligence (AI) collaboration redefines the landscape of customer experience (CX). 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