{"id":65326,"date":"2024-07-02T09:32:56","date_gmt":"2024-07-02T06:32:56","guid":{"rendered":"https:\/\/gulftech-news.com\/en\/?p=65326"},"modified":"2025-04-15T13:54:01","modified_gmt":"2025-04-15T11:54:01","slug":"sprinklr-named-a-leader-in-digital-customer-interaction-solutions-report","status":"publish","type":"post","link":"https:\/\/gulftech-news.com\/en\/2024\/07\/02\/sprinklr-named-a-leader-in-digital-customer-interaction-solutions-report\/","title":{"rendered":"Sprinklr Named a Leader in Digital Customer Interaction Solutions Report"},"content":{"rendered":"\n

According to the report, \u201cSprinklr boasts the most feature-complete solution, bar none.\u201d<\/mark><\/strong><\/em><\/p>\n\n\n\n

Sprinklr<\/a> (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced its recognition as a Leader in The Forrester Wave\u2122: Digital Customer Interaction Solutions, Q2 2024.<\/a> <\/p>\n\n\n\n

The report evaluated 11 vendors based on three categories: current offering, strategy, and market presence, with Sprinklr getting the highest possible score in 19 criteria, including digital interaction orchestration, agent workspace, voice, and partner ecosystem.<\/p>\n\n\n\n

\u201cThe digital edge of your business \u2013 where you reach, engage, and listen to each customer \u2013 is broad. Brands can no longer afford to manage each customer touchpoint with siloed teams and disconnected technology,\u201d said Sprinklr Founder and Co-CEO, Ragy Thomas<\/strong>. \u201cOur goal is to bring all digital touchpoints together for a single, unified experience on every channel. <\/p>\n\n\n\n

I believe that our position as a Leader highlights Sprinklr\u2019s unique, unified platform that helps many of the world\u2019s largest brands engage with customers on more than 30 digital channels in a collaborative and compliant way.\u201d<\/p>\n\n\n\n

According to the report,<\/strong> \u201cSprinklr boasts the most feature-complete solution, bar none. Sprinklr initially built its name in the world of social media but has quickly become a force to be reckoned with in the contact center. <\/p>\n\n\n\n

Its Unified CXM product offers\u2014appropriately\u2014unified data, AI, channels, and functions on a single platform dedicated to managing and measuring customer interactions across all enterprise touchpoints. This is a lofty goal, backed by an equally lofty feature sheet and roadmap.\u201d<\/p>\n\n\n\n

The report continues,<\/strong> \u201cSprinklr\u2019s feature breadth is unmatched in this market, but that should not imply any lack in depth. It is one of very few vendors earning top marks for digital interaction orchestration, and one of even fewer earning top marks for agent workspace.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

According to the report, \u201cSprinklr boasts the most feature-complete solution, bar none.\u201d Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced its recognition as a Leader in The Forrester Wave\u2122: Digital Customer Interaction Solutions, Q2 2024. The report evaluated 11 vendors based on three categories: current offering, strategy, and …<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[644],"tags":[],"class_list":["post-65326","post","type-post","status-publish","format-standard","hentry","category-communications-technology"],"yoast_head":"\nSprinklr Named a Leader in Digital Customer Interaction Solutions Report - Gulf Tech News<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gulftech-news.com\/en\/2024\/07\/02\/sprinklr-named-a-leader-in-digital-customer-interaction-solutions-report\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sprinklr Named a Leader in Digital Customer Interaction Solutions Report - Gulf Tech News\" \/>\n<meta property=\"og:description\" content=\"According to the report, \u201cSprinklr boasts the most feature-complete solution, bar none.\u201d Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced its recognition as a Leader in The Forrester Wave\u2122: Digital Customer Interaction Solutions, Q2 2024. 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