Global Report Reveals Business Leaders are Seeking New Ways to Drive AI Value and Trust
Observability investments expand as organizations look to scale AI use cases while mitigating risk and optimizing cost
Dynatrace (NYSE: DT), the leading AI-powered observability platform, today announced the findings of an independent global survey of 842 CIOs, CTOs, and other senior technology leaders involved in IT operations and DevOps management in large organizations. The State of Observability Report 2025 from Dynatrace reveals that while AI adoption is accelerating, concerns about reliability and trust make it challenging to transition initiatives from concept to production.
To address this, business leaders are prioritizing observability solutions to scale their AI projects, with more than two-thirds (70%) saying observability budgets have increased in the past year.
Key findings from the report include:
AI Adoption
- 100% of business leaders surveyed are using AI as part of their operations today. Top AI use cases include data management (57%), AI governance (50%) and security operations (46%).
- AI use cases such as sustainability (27%) and logs management (29%) present exciting opportunities for organizations to expand adoption and unlock greater efficiency and ROI.
- The two major categories where business leaders anticipate AI-powered automation delivering significant value are real-time detection of and response to security risks (37%) and anomaly detection (41%).
AI Governance, Trust and Security
- One in four business leaders believe improving AI governance and trust should be their highest priority.
- For leaders in charge of data governance, their top two areas of concern with AI reliability are related to data quality and predictability (50%) and data privacy (45%).
- More than two-thirds (69%) of AI-powered decisions still include human-in-the-loop processes to verify accuracy.
- Nearly all (98%) business leaders reported using AI to manage security compliance in some capacity, with a combined 69% seeing increased budgets for AI-powered threat detection in the past year and expecting budgets to increase next year.
“Enterprise IT software and applications must evolve from simply adding AI to existing systems toward building truly AI-native experiences,” said Alois Reitbauer, Chief Technology Strategist at Dynatrace. “This shift introduces new challenges for observability, as organizations must ensure their AI-driven systems are transparent, reliable, and scalable.
Observability becomes the critical foundation, providing the shared intelligence needed to navigate these challenges, make smarter decisions, and drive safe, efficient automation at scale.”
Additional report findings include:
- More than 50% of business leaders see automated real-time observability solutions to enhance customer experience within the next year.
- 46% of business leaders anticipate the greatest ROI of AI-powered observability will come from optimizing AI model configurations.
- By 2030, 50% of business leaders expect to have adopted AI-powered data encryption, risk assessments and threat detection capabilities.
- 70% of those surveyed say observability budgets have increased in the past year, and three-quarters (75%) expect budgets to increase in the next fiscal year.
Download the full report here: The State of Observability Report 2025: Why observability is becoming the control plane for AI-powered enterprise transformation.
Methodology
This report is based on a global survey conducted by Qualtrics and commissioned by Dynatrace of 842 CIOs, CTOs, and other senior technology leaders involved in IT operations and DevOps management in large enterprises with an annual company revenue greater than or equal to $100M USD. The sample included 206 respondents in the U.S., 125 in Germany, 129 in France, 130 in Spain, 128 in Italy and 124 in Japan.
