ServiceNow introduces ServiceNow University, an innovative learner experience to empower individuals to grow, develop, and build skills for an AI-driven world

ServiceNow University builds skills for the future, flexes with the world’s needs, and unlocks full talent potential through customized learning experiences
Third annual research report from ServiceNow and Pearson shows agentic AI is set to disrupt millions of jobs, both technical and non-technical, fueling the demand to upskill
Riyadh, Kingdom of Saudi Arabia – June 29, 2025: ServiceNow, the AI platform for business transformation, has introduced ServiceNow University, a cutting-edge digital learning platform designed to offer individuals in Saudi Arabia a unique opportunity to build future-ready skills across a variety of domains—particularly in AI and digital transformation—through a dynamic and fully integrated educational experience that adapts to the rapid changes in today’s workforce landscape.
This initiative reflects ServiceNow’s deep commitment to advancing human capital development in the Kingdom, aligning with the objectives of Saudi Vision 2030 by empowering national talent, strengthening digital readiness, and meeting the evolving needs of the modern labor market.
“In the age of AI, we have an opportunity to unleash a human renaissance by helping our people reach their full potential, simplify their lives, and focus on the meaningful, innovative work that drives business success,” said Jacqui Canney, chief people and AI enablement officer at ServiceNow. “The speed of change also demands an agile learning and development approach that focuses as much on how people learn in the flow of work as it does on the right skills people need to thrive. That’s why we designed ServiceNow University to foster a culture of continuous learning and adaptation with our people at the center.”
A Flexible, Free Learning Platform for All
ServiceNow University offers several innovative features that position it as a transformative learning solution:
Completely free and accessible to all members of the ServiceNow ecosystem—including employees and their friends and family, customers, and partners—with hundreds of on-demand interactive courses and real-world assessments that award digital badges, credentials, and development-based rewards.

An AI-powered personalized learning engine, known as the “University of You,” that curates tailored content aligned with each learner’s experiences, interests, and goals.

A comprehensive curriculum with multi-level tracks, including an applied AI learning path that enables learners to build, use, and lead with AI in the modern workplace.

Responding to Global Workforce Transformation
The launch of this platform coincides with the upcoming release of the third annual research report jointly conducted by ServiceNow and Pearson, to be published in September 2025. The report highlights how Agentic AI is expected to disrupt millions of jobs in both technical and non-technical sectors—with more than 8 million roles potentially affected in the United States alone. The report also forecasts notable growth in demand for tech skills by 2030: 27% in Germany, 36% in the U.S., and a staggering 95% in India.
ServiceNow University leverages advanced AI and an adaptive development toolkit to prepare learners for this shift—whether they are upskilling in their current roles or entering the technology sector for the first time. The curriculum’s broad focus on both human and technical competencies ensures individuals and organizations alike can stay competitive and future-proof their success.

Extending the Impact of RiseUp
ServiceNow University also builds upon the company’s existing RiseUp initiative, which aims to improve access to technology and education for underserved and underrepresented communities. Through this effort, ServiceNow is helping create more equitable career pathways in tech while simultaneously addressing talent shortages for its customers and partners.
The company aims to reach more than 3 million learners globally by the end of 2027 through ServiceNow University.
“As technology continues to transform the workplace at an unprecedented pace driven by AI, there is a learning imperative that leaders need to address. ServiceNow University is uniquely positioned to help them do just that,” said Jayney Howson, SVP of global learning and development at ServiceNow. “Built around you and your unique learning journey, it combines the power of AI with the science of play to create an experience that brings together an individual’s background, talents, and goals. Whether you’re looking to learn a quick new skill or make a complete career change, ServiceNow University delivers learning that is accessible—creating a safe space where people can step outside of their comfort zone, try new things, experiment, fail, and learn.”

Registration Now Open
ServiceNow invites professionals and learners across Saudi Arabia to register and benefit from the ServiceNow University, which is now freely available to support both personal and professional growth within a next-generation learning environment.
To learn more and register, please visit: www.servicenow.com